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Shipping & Ordering

SHIPPING

Do you ship internationally?
Nail polish is classed as a dangerous good and as such we are unable to ship internationally through Australia Post, however for larger orders (minimum of 10 bottles) we may be able to send stock via DHL with tracking included. For a shipping quote please send us an email with your postal address and a list of the items you wish to order. Alternatively, please check our list of stockists as some of them ship worldwide. 

What are your shipping rates?
Shipping within Australia is calculated by weight. Please refer to the tables below for current postage rates*. We ask you to keep in mind that in addition to the fees charged by Australia Post, these figures also factor in the cost of materials. We do not make a profit from shipping. In fact, we absorb some of the costs to make it more affordable for our customers.

As a rough guide, 7 polishes will fit in a 500g satchel, but please confirm your shipping rate at check out before committing to the sale. Postage for Nail Transfers ONLY is $1.00.

*Rates are correct as of January 8th, 2015.

Do you offer tracking?
Yes, all our packages are sent with tracking. Within Australia, please use the tracking number provided to consult the Australia Post website before asking us as to the whereabouts of your package. International orders will be provided with a link for tracking once the order is lodged with DHL.

How long will it take for my package to reach me?
Within Australia most packages will arrive within 1 to 10 working days, 15 for regional areas. International orders should arrive within 3 to 10 working days. If your package hasn't arrived in this time frame please contact us so that we can take it up with the carrier.

What do I do if my package has gone missing?
It is rare, but occasionally packages can go missing. We strongly recommend that you purchase the option to sign for your package on delivery (Australia only). Unfortunately if you choose to forego this option we can not replace any packages that go missing. If you have chosen to sign for your package and your tracking shows that your package has been delivered when it hasn't please contact us so we can take it up Australia Post. Please keep in mind though that anyone at your shipping address is able to sign for the package so please check with others at that address before contacting us.

What happens if I have provided an incorrect shipping address?
Providing the correct shipping address is the responsibility of the buyer. If your package is sent to an incorrect address as specified by you and it is not returned to us there is unfortunately nothing we can do. If your package is returned to us because you have provided an incorrect address we will contact you via email. In these instances, you may choose to either repay the shipping costs and have the order resent, or receive a refund for your order (minus shipping costs). If you realise shortly after ordering that you have provided the wrong address please send us an email as soon as possible. If your package has yet to be shipped we may be able to correct the address.

ORDERING

Can I make changes to my order?
If you've completed your order but would like to add, remove, or swap items, send us an email at info@sayurinaillacquer.com as soon as possible. Unfortunately once we've packed your order no changes can be made.

Can I cancel my order?
If you would like to cancel your order, please send us an email as soon as possible. Order cancellations are subject to the status of your order:
Order is yet to be packed - full refund.
Order has been packed or shipped - Unfortunately once your order has been packed or shipped it cannot be cancelled.

What do I do if my received order is missing item/s?
If your order is missing items, please email us as soon as possible. We will either offer a refund for the missing items (minus shipping costs) or replace them (please note that this will be dealt with on a case by case basis).

What do I do if my received order contains incorrect item/s?
If your order contains incorrect items, please email us as soon as possible. We will either offer a refund for the items you should have received (minus shipping costs) or replace them (please note that this will be dealt with on a case by case basis). You are not required to return any items that we have wrongly sent you.

What do I do if my received order contains damaged item/s?
While we take the greatest care possible when packaging your items, accidental damage can sometimes occur during transit. If you have received damaged items, please email us a clear photo of the items within 7 days of receiving your package. We will either offer a refund for the damaged items (minus shipping costs) or replace them (please note that this will be dealt with on a case by case basis).

Can I return an item?
Unfortunately we don't accept returns if you change your mind, so please consider your purchases carefully before placing an order.